{"id":12,"date":"2013-06-18T11:40:34","date_gmt":"2013-06-18T11:40:34","guid":{"rendered":"https:\/\/time-specialist-support.com\/?page_id=12"},"modified":"2024-08-15T09:42:37","modified_gmt":"2024-08-15T09:42:37","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/time-specialist-support.com\/?page_id=12","title":{"rendered":"Contact us"},"content":{"rendered":"<p style=\"text-align: center;\"><strong>General Enquiries<\/strong><\/p>\n<p>Email us at info@time-specialist-support.com<\/p>\n<p>Or call us on 0161 879 7984<\/p>\n<p>If you are interested in applying to become a support worker, please click <a href=\"https:\/\/time-specialist-support.com\/work-for-us\/\">here<\/a><\/p>\n<p style=\"text-align: center;\"><strong>Feedback and complaints<\/strong><\/p>\n<p>We are committed to ensuring that any person or organisation using services provided by Time Specialist Support has the right to lodge a complaint or have their concerns addressed.<\/p>\n<p><strong>A comment<\/strong> is a remark, observation or criticism that may require immediate action but does not require a full investigation. Time Specialist Support records all comments received and will discuss these in Team meetings as and when they arise so that improvements can be discussed and implemented.<\/p>\n<p><strong>A compliment<\/strong> is a polite expression of praise or commendation. If a compliment is about an individual staff member then they will be informed in writing and a copy of the compliment is stored in their personnel file. Compliments can help us share good practice and improve our services.<\/p>\n<p><strong>A complaint<\/strong> is an expression of dissatisfaction, whether verbal or written, and whether justified or not and which requires further investigation. You can make a complaint about any aspect of the delivery of Time Specialist Support&#8217;s services.<\/p>\n<p>If you file a complaint, we will-<\/p>\n<ul>\n<li>Listen and treat you with respect<\/li>\n<li>Tell you what to expect while your complaint is being looked into<\/li>\n<li>Carry out the complaint handling process in a fair and open way<\/li>\n<li>Provide reasons for decisions that are made<\/li>\n<li>Protect your privacy<\/li>\n<\/ul>\n<p>If you want to complain we will follow this <a href=\"https:\/\/www.dropbox.com\/scl\/fi\/x19rj3en0t1rzr3ut5mor\/Complaints-Policy-V4-4.24.pdf?rlkey=9w78azd9pkxxlo0q47ry24uj5&amp;dl=0\">policy<\/a><\/p>\n<p><strong>If you would like to send us feedback, comments, compliments or a complaint you can send these by:\u00a0<\/strong><\/p>\n<p>Telephoning us on 0161 879 7984<\/p>\n<p>By emailing us at bookings@time-specialist-support.com<\/p>\n<p>Or if you are sending a complaint which involves any of the management team and you wish to speak to someone else you can directly email our Director, Tori Houghton at tori@time-specialist-support.com<\/p>\n\n<p>Visits: 14214<\/p>","protected":false},"excerpt":{"rendered":"<p>General Enquiries Email us at info@time-specialist-support.com Or call us on 0161 879 7984 If you are interested in applying to become a support worker, please click here Feedback and complaints We are committed to ensuring that any person or organisation using services provided by Time Specialist Support has the right to lodge a complaint or [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-contact.php","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.9.1 - 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